Cancellation & Refund Policy
Clear, fair, and built around the one thing none of us control: the weather.
Last updated: July 2026
This policy explains how cancellations, changes, and refunds work for charters with BillsIn Yachts Miami. In short, confirmed charters are nonrefundable, but if the captain cancels for unsafe weather you may reschedule at no extra charge or receive a refund.
The policy in short
Once your charter is confirmed, it is nonrefundable. The one exception is unsafe weather or sea conditions: if the captain decides it is not safe to sail, you may reschedule your charter to another available date at no extra charge — or receive a refund.
No card is charged until we confirm
When you book, your card details are saved securely but are not charged. We charge your card only after our team confirms that your charter is available. If we cannot confirm your booking, no charge is made and the hold on your date is released.
Requesting a change
If you need to change your charter, please contact us as early as you can and include your booking reference. While confirmed charters are nonrefundable, we will always do our best to help and may be able to move your charter to another date, subject to availability. You can reach us by email at [email protected], by phone at (786) 460-1898, or on WhatsApp.
Weather rescheduling
Your safety comes first, so the decision to sail in marginal weather rests entirely with the captain. If the captain cancels your charter for unsafe weather or sea conditions, we will reschedule it to a new date that works for you at no extra charge — or refund you if no date works.
Guests who do not arrive
If your party does not arrive for a confirmed charter and you have not contacted us in advance to reschedule, the charter is treated as completed and remains nonrefundable. If something has gone wrong on the day, please call us right away so we can help.
Late arrivals
Your charter time begins at the scheduled start time. If you arrive late, the on water time may be shortened so that the charter still ends as planned, as we often have other bookings to follow. We cannot extend a charter beyond its booked window when doing so would affect another guest, and late arrival does not change the agreed price.
Contact us
For anything about a booking or this policy, reach us at [email protected] or call (786) 460-1898.